Step 1. Upload Uzum’s response
When Uzum replies to your claim, upload the DOCX document it sent. MyProfit parses it and matches the items to your own products.
Matching is done by barcode, not by the SKU (Артикул) title. So items match even if your names differ from those in the Uzum document.
Step 2. Review the parsed result
On the document detail page, check what was recognized: which items, and the quantities and amounts Uzum agreed to compensate. You can also see here whether the compensation for an item is partial.
Step 3. Apply the response
Apply the parsed result by entering the refunded quantity for each item. It may be less than what you requested — that’s normal for a partial compensation: Uzum didn’t cover everything you asked for. It can’t be more: the field won’t accept a number above what you claimed for that item.
Typing the quantity is all you need to do. The mark next to an item is set for you as soon as you enter a number above zero, and cleared when you enter 0 or empty the field. The marks are there to select or deselect every item at once; the exact quantities you set in the fields.
Amounts affect the loss count only after you confirm them on the document detail page. Until you confirm, they have no effect on the loss count.
Confirming cannot be undone: the document becomes compensated and can no longer be edited or deleted. So check the quantities before you confirm. If every item is left at 0, MyProfit asks you again — that’s correct when Uzum refused the claim outright, but more often it means the quantities simply weren’t entered.
Why this matters
Confirmed compensations feed back into the loss calculation: units Uzum has compensated stop being counted as losses. That way an item isn’t double-counted, and the loss report stays accurate.
What’s next
- File a compensation claim — if you need to claim new losses.
- How MyProfit finds lost items — how loss tracking itself works.