Why items go missing on Uzum
An item can disappear at any stage of marketplace work, and most of the time the seller never notices:
- Never accepted at intake. You shipped a batch to an Uzum warehouse, but some units were never logged in at intake.
- Cancelled but never returned. An order is cancelled, yet the item comes back neither to the buyer nor to your stock.
- Stuck in transit. A unit gets stuck between warehouses or in delivery and never reaches the buyer.
The Uzum cabinet doesn’t gather these cases in one place: the data is scattered across different sections, and reconciling every shipped unit against what was sold and returned by hand is practically impossible.
How MyProfit reconciles the data
MyProfit does that reconciliation for you. It takes every accepted transfer and matches it against the sales and returns for the same item. If more units were shipped than were sold and returned, the difference is a potential loss.
The reconciliation runs for both fulfillment models:
- FBO — the item sits in an Uzum warehouse, and a loss is found from the gap between accepted and realized units.
- FBS — the item is in your own warehouse, and a loss is found from orders that never reached the buyer.
The grace period: why a loss doesn’t appear right away
Normal transit time is not a loss. To avoid flagging false losses on an item that is still on its way, MyProfit waits out a grace period:
- FBO — about 10 days.
- FBS — about 14 days.
Until that window passes, a unit does not enter the lost-items list. That’s why MyProfit may not yet show an item you already consider gone — the system is simply letting it arrive. This is what protects you from false positives.
Stuck orders
A separate case is a stuck order: an order frozen in a non-terminal status past the threshold that was never issued to the buyer. MyProfit tracks such orders and includes them in losses once the threshold has passed.
This is real money
Loss tracking isn’t theory. Through this workflow — detect, claim, record the response — sellers recover significant sums in compensation from Uzum through this workflow. Money that would otherwise have simply vanished.
What’s next
- File a compensation claim for the items found.
- Read the profit dashboard — where losses affect the bottom line.
- Connect your Uzum shop — if there’s nothing to reconcile yet.