Write to us on Telegram
There is a blue Support («Поддержка») button with the Telegram icon in the bottom-right corner of the screen — tap it and the chat with MyProfit support opens. The button is on every screen, including the sign-in page: if you cannot sign in, you can still reach us.
If the button gets in the way of a table, tap the × on its right edge — the button collapses into a narrow tab at the right edge of the screen. Tap that tab to bring it back. The choice is remembered in this browser: on another device the button is expanded again.
If you prefer to write directly, support answers on Telegram: @myprofit_support. It is the fastest way to reach a real person.
What to include
To get sorted out faster, say up front:
- Which shop — the name, or which seller the question is about (especially if you have several shops).
- The approximate dates — the period where you see the discrepancy or problem.
- A screenshot — a picture of the issue: the numbers, the warning, or the error that confused you.
The more specific the question, the faster the answer.
Before you write
The answer may already be in the common questions — the most frequent situations are collected there with links to the detailed articles.