My access is locked

Why access is locked

Access in MyProfit is counted per seller — the legal entity that owns the shops. When a seller’s payment runs out, access to its data is closed immediately: there is no grace period.

Access is tied to the seller, not to a person. Once payment lapses, none of the people who worked with that seller can see it — even if other sellers are still open.

How to restore access

  1. Arrange payment — it is handled with the MyProfit team.
  2. The payment is recorded in the system against your seller.
  3. After that, access to the seller’s data resumes.

What’s next