Why access is locked
Access in MyProfit is counted per seller — the legal entity that owns the shops. When a seller’s payment runs out, access to its data is closed immediately: there is no grace period.
Access is tied to the seller, not to a person. Once payment lapses, none of the people who worked with that seller can see it — even if other sellers are still open.
What you see in MyProfit
A red message appears at the top of the screen — Subscription has ended («Подписка закончилась») — with the date access closed. The menu sections — «Сводка», «Товар», «Продажи», «Документы», «Юнит-экономика», «Отчеты» — turn grey, each with a padlock beside it, and above them sits a red note Renew your subscription («Продлите подписку») that takes you straight to payment. This is not a malfunction: that is what locked access looks like.
Your data does not go anywhere. It is preserved and opens again as soon as payment is recorded — nothing has to be re-uploaded or restored.
Two sections stay open: Subscription («Подписка»), which shows the state of each of your sellers and the date its access runs to, and Settings («Настройки»), in case the problem is the Uzum API key rather than payment (see below).
How to restore access
- Arrange payment — it is handled with the MyProfit team.
- The payment is recorded in the system against your seller.
- After that, access to the seller’s data resumes.
When only one seller is locked
If you have several sellers and payment has run out for some of them, the app works as usual: the menu is open and every section is available. But the locked seller’s data does not reach the reports, stock, or sales, and the overall figures are calculated without it — so the totals may look smaller than you expect.
In that case an orange message appears at the top of the screen — Some data is unavailable («Часть данных недоступна») — naming that seller. It is also visible in the seller filter — with a padlock, and it cannot be selected. As soon as payment is recorded, its data returns to the overall figures.
When it’s not about payment
Sometimes it isn’t about payment at all, but about MyProfit losing the connection to your shops: the Uzum API key stopped working, hasn’t been added yet, or someone else’s shops are no longer shared with you. In that case you don’t need to pay, and the app doesn’t lock: the sections stay open, they simply have no data in them, and a message at the top tells you no shops are visible.
What to do next depends on whose shops they are:
- The shops are yours. Open Settings → Uzum API and add or update the key (see Connect your Uzum shop).
- Someone granted you access. There’s nothing you can do on your own here: ask the shop owner to grant it again, and press «Проверить доступ» once they have. If you’re not sure who to ask, message support.
There is a third case, where the payment is fine but the numbers stop moving: the MyProfit master account has lost access to your shop — it was removed from the managers in your Uzum cabinet, for instance. You keep your access to the system: orders and finance keep arriving through your own key, while products, stock and reports freeze at the date the connection broke. An orange message, «MyProfit потерял доступ к магазину», appears at the top with that date and the master account’s phone number. There is nothing to pay — add that number as a manager again in your Uzum cabinet, and the data will catch up on its own.
As soon as the shops reconnect, everything comes back — and the seller’s data opens too, as long as its payment is still valid.
What’s next
- Pricing and billing — the price, the trial period, and how payment works.
- Multiple shops in one account — why billing is counted per seller, not per individual shop.