Step 1. Review the lost-items list
Open the lost-items list that MyProfit assembled automatically. Each detected loss is here with its SKU (Артикул), fulfillment model (FBO or FBS), and quantity.
Untick any items you don’t want to claim — only the ticked ones go into the claim.
If a loss you know about didn’t make it into the report, you can add it manually before exporting, and it will be included in the same claim.
Step 2. Generate the claim
Click the claim-export button («Заявление на компенсацию»). The MyProfit interface is in Russian, so on-screen labels are shown here in quotes. MyProfit prepares ready claim documents (Претензия на компенсацию) in DOCX format — already filled in for the selected items.
A few rules worth knowing up front:
- Refund prices are computed automatically, from the recent sale average for that item.
- FBO and FBS go into separate documents; with several sellers, the documents are also split per seller.
- A single file holds up to 99 items. If you have more losses, MyProfit splits them into batches and gives you a ZIP archive of several files.
Step 3. Submit the documents to Uzum
Download the generated documents and submit them to Uzum — that is your compensation claim.
What’s next
- How MyProfit finds lost items — where the list comes from.
- Record Uzum’s compensation response — once Uzum replies to the claim.