Quick answers
Below are the questions sellers ask most often. Each has a short answer and a link to the full article. The MyProfit interface is in Russian, so any on-screen labels mentioned in the linked articles are shown there in quotes.
- My total in MyProfit doesn’t match the Uzum cabinet. This is usually a difference in status definitions, the timing of commission deductions, and sync lag — why your total differs from Uzum.
- I see a ⚠ unmatched warning on an import. A supplier name isn’t linked to your SKU («Артикул») yet — link it once and future imports match on their own: linking SKUs and matching supplier names.
- My stock shows a negative number. This is usually not a bug but a signal that a sale synced before you recorded the transfer — FIFO lots and why stock can go negative.
- I don’t see yesterday’s order yet. Data updates on a schedule and lags by minutes to hours, not in real time — how data syncs and how fresh it is.
- My data stopped updating. Usually your Uzum API key stopped working — refresh it in settings: my data stopped updating.
- My data is locked / my access expired. When payment runs out, a seller’s data is closed until paid — what that means and how to restore access: my access is locked.
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